We Are MonarCX
A Full-Service CX Agency

We create custom solutions to help
achieve your goals.

About MonarCX

Full-Service

Customer eXperience

MonarCX is a unique Customer eXperience agency with a mission to deliver solutions for customers.
At MonarCX, we focus on listening, creating solutions and exceeding expectations
to produce a contemporary Customer eXperience that supports client goals and maximizes value.

From Ideation to Creative to Production to Delivery,

MonarCX elevates the game.

What We Do
MonarCX Solutions

MonarCX can deliver a variety of modern solutions that align with customer goals. From Ideation to Creative to Fulfillment and Delivery - our agency will provide custom solutions to help achieve your goals.

MonarCX Services:

Ideation

50%

Creative

64%

Production

85%

Delivery

100%

MonarCX Leadership Team

The MonarCX executive team combines deep industry and brand experience with modern thought leadership to provide solutions for clients and partners.

Brian Hart
Regional Vice-President, Marketing

Brian is Regional VP. Prior to joining the company, he held leadership roles at Hertz and Amtrak and has deep expertise in travel and leisure clients. He joined MonarCX in 2018.

Don Wong
Marketing Director

Don worked for Amtrak for over 20 years prior to MonarCX last year and brings extensive experience in Account Management, Sales and Marketing.

Geoff Nathanson
VP Marketing and Communications

Geoff leads the Marketing practice and has a background with leading corporations such as Prudential, CBS and L.A. Studios, where he led Marketing and Strategy.

Michael Rhind
Chief Financial Officer

Mike is the CFO for MonarCX and a C.P.A. with a professional background which includes working for Price Waterhouse, Aptium Oncology and Signature M.D.

Tod Foley
Sr Web Developer

Tod provides integrated solutions for web-based destinations and services, from websites and mobile apps to interactive systems and APIs.

Tracy Thompson
Creative Director

Tracy is a published author, photographer, designer and creative publicist. She has deep experience in radio, television, print, graphic design, social media, public relations and media management.

We're Creative
eXperience eXperts

It's time to work with partners that understand your needs, your goals and have a laser focus on CX. This concentration is evident is everything we do. Our alignment is set up to make you the hero to your client, your brand and your audience.

It's all about you, and the Customer eXperience.